Razer does not offer a warranty for third-party products. Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Refurbished products not purchased from will have a 90 day warranty period. Refurbished Products purchased from will have the lesser of a 1 year warranty period or the warranty period as stated above. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Razer Rechargeable Batteries for Wireless DevicesĪll new Products will have the Warranty Periods listed above, subject to applicable local law. Razer Speaker Systems and Broadcaster Devices You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Please see our warranty policy for a complete review of our warranty policy. Right-click on the sound icon and click on “Sound Control Panel” and select “Razer USB Sound Card”. If you are using Windows 10 build 2004, use the sound troubleshooter. Right-click on the sound icon and click on “Sound Control Panel” and select your internal sound card.Įnsure that the Razer USB Sound Card and the 3.5 mm jack are properly plugged in. If you are using another build of Windows 10, navigate to the “Sound Control Panel” and test the speakers. Right-click on the volume icon and click “Troubleshoot sound problems” to start and follow the troubleshooter recommendations. If you are using Windows 10 build 2004, try the sound troubleshooter. Ensure you have selected the correct playback audio device. To rule out any source issues, connect your Razer BlackShark V2 to a different audio source.Įnsure the source volume is not set to zero. Rotate the volume knob to increase/decrease the volume as shown below: Ensure that the volume control is not turned all the way down.
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